From backend integration with complex insurance systems to intuitive UX for policyholders of all ages, every aspect of the app was crafted with precision, scalability, and compliance in mind. Our team implemented secure offline access, biometric authentication, and GDPR-compliant data handling—ensuring both convenience and trust for end users.
This project is a strong testament to our capability in delivering enterprise-grade mobile solutions that are both technically robust and user-friendly.
Ensuring compliance while exchanging and storing personal health and policy data across systems required strict privacy controls and auditability.
Delivering a unified user experience and comparable performance on multiple platforms needed a shared design system and thorough cross‑platform testing.
Balancing strong security with low friction for users required multi-factor options, biometrics, and guided onboarding flows.
Connecting real‑time claims, reimbursements and third‑party services to older backend systems demanded robust API gateways and adapters.
Reliability and latency problems impacted user trust and operational SLAs, requiring proactive monitoring and resiliency measures.
Presenting complex policy workflows in an intuitive way for non‑technical and older users was essential to drive adoption and reduce support requests.
Implemented AES-256 data encryption, OAuth2-based API security, and privacy-first flows with minimal data retention to meet regulatory requirements.
Adopted a single codebase and a reusable component library to ensure consistent UI, faster delivery, and simplified maintenance across platforms.
Added secure MFA, optional biometrics, and step‑by‑step onboarding to reduce friction while keeping account security strong.
Built API gateways, adapters and microservices to orchestrate data flows between modern mobile features and legacy insurance platforms reliably.
Improved reliability and latency through intelligent caching, horizontal scaling, load balancers and observability (metrics, tracing, alerts).
Simplified complex processes with contextual guidance, in‑app chatbots, stepwise tutorials and accessible UI patterns to increase user satisfaction.
100,000+ downloads on Google Play with strong
month-over-month growth
Reduced support calls by 40% by empowering users to
manage their cards and documents independently
50% faster hospital authorization process through
in-app
requests
100% GDPR compliance with encrypted data, biometric
login, and user-controlled data deletion
High engagement with daily usage from thousands of
policyholders and active document submissions
Trusted by AGEO to manage
critical
B2B and B2C insurance workflows digitally
