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France
7
500k+
Healthcare
Kotlin/Java
SG Santé had packaged an insurer-facing member portal into a native app experience so policyholders could carry their Tiers-Payant card on their phone, view reimbursement history, manage beneficiaries and initiate administrative flows (hospital coverage requests, attaching scanned documents) without visiting a website. The app also exposed support contact points, a searchable network of care providers with map geolocation, and small UX touches (customizable avatars for beneficiaries, email sharing of the card) to improve adoption and reduce calls to the agency. The Play Store listing and data-security notes indicated encrypted transfers and the ability for users to request data deletion, aligning the product with EU data-protection expectations.
GDPR & Health-data Compliance
Handling personal and health data (medical reimbursements, beneficiary health info) required GDPR-grade consent flows, data minimization, retention policies and secure processing agreements.
Secure Authentication & SSO
Integrating mobile SSO with the insurer’s “Espace Assuré” and ensuring idempotent session handling across web and mobile demanded robust OAuth/SAML or token-exchange patterns.
Reliable Offline Card Availability
Displaying a secure card offline while preventing unauthorized extraction required encrypted local storage and careful key management.
We implemented a privacy-first backend with field-level encryption and GDPR-compliant deletion flows so members’ health data remained protected. We integrated a secure OAuth2 token-exchange SSO and device binding to reuse insured web credentials safely on mobile. We stored card artifacts in encrypted keystores with ephemeral tokens for display and added client/server OCR for document intake so hospital claims and justificatifs matched faster. Finally, we automated provider data syncs and added admin tools so support contacts and the care-network map stayed current and accurate.
1. Digital Tiers-Payant Card
The app displayed the insured’s card in bank-card format or as a QR code and allowed users to show or email the card to healthcare professionals, with offline availability.
2. Reimbursements & History
Users could view details and an historical list of recent health reimbursements and payment lines directly in the app.
3. Beneficiary Management & Avatars
The product showed registered beneficiaries and let members personalize avatars for each beneficiary for easier selection.
4. Hospital Coverage Requests
From the home screen users could file a hospital pre-authorization / prise en charge request and attach supporting documents (photos, scans).
5. Network & Geolocation of Providers
The app offered a network search and map to find nearby approved healthcare professionals and establishments.
The solution improved user engagement, and a pilot adoption rate exceeding expectations.
After the improvements, members saw faster case handling because OCR and metadata extraction reduced manual intake work and sped up hospital-cover approvals. Secure offline cards and QR sharing lowered friction at point-of-care and reduced administrative calls to support. The SSO and session hardening reduced login failures and password-related support tickets, improving overall activation rates. Automated provider syncing cut stale listing incidents and reduced agent time spent on directory updates.
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